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Dialer Predictive VOIP Explained

When looking into automated phone systems these days, one cannot help but notice the wide proliferation of internet based voice telephony. Are they good for your needs? Check out this Dialer Predictive VOIP Explained section for more details.

Even with the wealth of information available, it helps to get the basics of dialer predictive VOIP explained. VOIP or voice over Internet protocols, has seemingly taken the communications world by storm. With the likes of web based software like Skype, today all that's needed to communicate either locally or around the globe is simply a computer and a good Internet connection. What this means for small businesses and call centers is pretty significant, but first let's start with a solid understanding of what dialer predictive Internet calls are all about.

 

 

What is VOIP Predictive Dialing?

With any technological advance in the communications world comes a virtual boon for call centers as well as small businesses that need to reach customers for service and support and pursue or generate leads. For predictive dialing, VOIP is no exception. With VOIP predictive dialing, users have the ability to place multiple calls simultaneously without the use of phone lines. This means that no complicated machinery or hardware is necessary. Users can speak directly with customers and clients over the Internet.

How it Works

Though it may not be necessary to possess the detailed knowledge of an Internet savvy IT employee, it's a good idea to get the inner-workings of dialer predictive VOIP explained in simple terms. These special dialers use Internet protocols, rather than phone lines, to convey data and voice communication across distances. The “predictive” nature lies in the dialer's ability to eliminate dials that result in busy response, no response, voicemail messages and more, so that each agent spends less time dialing and sifting through calls and more time communicating.

What's Unique?

Just like hard-line calls, two or more calls can be made at the same time using dialer concurrent VOIP. Unlike hard-line predictive dialers, however, agents are free from the limitations of location based communication. Even more, many modem based systems allow for USB connection. This means, for example, that your agents based in places as far away and diverse as Tokyo, Manilla or St. Louis need only a USB headset, a laptop and a speedy Internet connection to handle your multiple inbound and outbound predictive dialer functions. Such flexibility is hard to beat.

Special Benefits

The biggest benefit of VOIP predictive dialing is its ease of use, but there are more useful features to consider. Financing is also a significant benefit since, without the added costs of hardware and phone lines, dialer predictive Internet calls are often much less expensive overall than other systems. Autodialer predictive VOIP is also a valuable time-saver for agents. The autodialer dials multiple lines at once freeing an agent's valuable time. More time is available for closing a sale or generating new leads, which can easily result in higher profit margins and increased contact rates.

A Few Drawbacks

With the basics of dialer predictive VOIP explained, it should be noted that a few drawbacks do exist. The number one downside, of course, is the level of reliability. With every call so heavily dependent on the Internet, the connection must always be in tip top shape. Even a few hours of down time could result in the loss of valuable business. If the Internet connection is compromised in any way, with an unexpected crash or a devastating worm or virus, for instance, users should be prepared with a back up hardline system or other solutions in order to keep communication intact.

 

Tags: dialer predictive VOIP, dialer predictive Internet, dialer concurrent VOIP